JW Marriott Hotel Hangzhou, Hangzhou Hotels

Name: JW Marriott Hotel Hangzhou
Address: 28 Hushu South Road (Hushu Nan Lu), Hangzhou, Zhejiang, 310006, China

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Fast facts

Check in from:	14:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Fee for an extra bed: 155.00 CNY per stay. The number of extra beds depends on the room category. You must take a look at the information about the size of the selected room.

Amenities

View all

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

More about JW Marriott Hotel Hangzhou

JW Marriott Hotel Hangzhou

JW Marriott Hotel Hangzhou is located near Wulin Square, a 10-minute drive from the scenic West Lake and a 3-minute walk from Hangzhou Tower shopping mall.

Ratings and reviews

Cleanliness4.8

Location4.4

Service4.7

Rooms4.7

Value4.4

Sleep quality4.7

Traveller reviews

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Mentioned by travellers

Family traveller

Comment: 5 Mar 2025

Comfortable Stay

I stayed here for one night. The hotel is located in the city centre of Hangzhou. The hotel looks old but is well maintained with good amenities. My only complaint is the room electrical sockets aren't universal, but fortunately I brought an adapter. As a Marriot Elite member, I was upgraded to a large suite and they were kind enough to deliver a fruit basket.
The Concierge staff were especially helpful. They also have a nice lounge which offers a variety of drinks and finger food, with a bird's-eye view of the city, lake, and buildings - a perfect place too for watching the sunset.
Although my stay was less than 12 hours, I had a good rest and sleep overnight.

Couple

Comment: 31 Mar 2025

In Praise of Jennie Ye JingJing (Executive Lounge Supervisor)

I have spent the past ten months at the JW Marriott in Hangzhou, and during that time, I was continually impressed by Jennie’s warm hospitality. From the moment I stepped into the Executive Lounge, her friendly greeting and genuine interest in how my day was going made me feel right at home. It’s evident she is committed to creating a welcoming environment that puts guests at ease, whether they’ve just arrived or have been staying for weeks.
Jennie also excels in cross-cultural communication. I once witnessed her step in to help a visiting Indian couple who struggled to convey their dietary restrictions in English. In a matter of moments, she coordinated with the kitchen team in Chinese and ensured they were fully understood and taken care of. Moments like these showcase her extraordinary ability to connect with guests from different backgrounds, ensuring everyone feels included and respected.
Her personalized approach completes the trifecta of outstanding service. Jennie not only remembers small preferences, but she often anticipates needs before a guest even voices them. On one occasion, Jennie invited me to join a small group of international travelers she was chatting with, sparking conversations that led to lasting friendships. Additionally, noticing my fascination with a modern retelling of Moby-Dick (Call me Ishmaelle by Xiaolu Guo; highly recommended, although sacrificing some of the depth, complexity, and challenging ambiguity that make Melville's original a masterpiece), she discreetly ensured my coffee was always fresh, allowing me uninterrupted hours of reading enjoyment.
I would also like to briefly acknowledge Alissa Zheng—truly JW’s “secret weapon”—and Rocky Zhu, whose lounge leadership has made these past few months unforgettable. I look forward to writing more in-depth about both of them—and others—throughout the remainder of my stay and beyond.

Business traveller

Comment: 20 Mar 2025

Great recommendation

I have been with this particular hotel on a monthly basis since 2023. Come here once a month for work. I love the staff here, everyone treats me like a friend. Rocky at the executive lounge always provide me the best service, making sure my guest at the lounge have enough tea or coffee available. I would recommend anyone to stay at this hotel.

Couple

SG

Comment: 5 Mar 2025

Alissa was the friendliest person we met on our trip to China

Hello, can we please thank Alissa for her amazing service and great personality at check in, and thank you for the warm greeting and fast communication regarding the suite being ready. The facilities are also amazing with new gym and sauna.

Business traveller

Comment: 31 Jan 2025

Hangzhou

Very nice hotel. Rooms clean and well laid out.. Good and varied breakfast, I also got to test the dinner that did not disappoint me.
Check in and out done without any problem.
If I have to make a note, I would have preferred to have a slightly heavier quilt.

Very good location

4.4

28 Hushu South Road (Hushu Nan Lu), Hangzhou, 310006, China|2.32 km from Longxiangqiao

10 things to dowithin 1.95 km

2.31 km

2.44 km

2.76 km

Transportationwithin 5.66 km

0.37 km

0.58 km

4.05 km

Airportwithin 27.12 km

27.12 km

Check in and check out

Check in from:

14:00

Check out before:

12:00

Good to know

Children

Fee for an extra bed: 155.00 CNY per stay. The number of extra beds depends on the room category. You must take a look at the information about the size of the selected room.

Extra beds

17 years old and under

฿714 (CNY155) per person per night

Cots

2 years old and under

Free

Available beds

Children can stay in existing beds:

17 years old and under

Free

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast menu

Buffet

Breakfast options

Western breakfast, Chinese breakfast, Asian breakfast

Breakfast price

฿912 (≈CNY 198)/person

Breakfast times

06:30 - 10:30 from Monday to Sunday

Important information from the hotel

The opening times of the Executive lounge have changed. For details, please contact the property. Children must provide their ID card, household registration, or birth certificate at check-in.

Important information about the city

According to the relevant provisions of the "Zhejiang Provincial Domestic Waste Management Regulations", starting from May 1, 2021, the city's accommodation service units (hotels, guesthouses, etc.) will no longer proactively provide guests with disposable consumer products, including toothbrushes, toothpaste, combs, and soap , bath liquid, etc. If you need it, please contact the hotel to obtain it.

Accepted payment methods

This hotel accepts the following payment methods: