The Tanneries Hotel & Spa - a Member of Design Hotels
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Amenities
More about The Tanneries Hotel & Spa - a Member of Design Hotels
The Tanneries Hotel & Spa - a Member of Design Hotels
Located in Chania Town, less than 1 km from Koum Kapi Beach, The Tanneries Hotel & Spa - a Member of Design Hotels provides accommodation with a fitness centre, free private parking, a shared lounge and a restaurant.
Ratings and reviews
Traveller reviews
Comment: 24 Jan 2025
Stayed in: Jan 2025
Comment: 20 Feb 2025
Stunning Location and Design, but Service and Suite Fell Short
Location
We knew when booking that the hotel wasn’t in the historic centre of Chania. It took us about 30 minutes to walk to the harbour, which was fine on a warm winter day, but I can’t imagine it being a comfortable walk in the summer. That said, the setting itself is magnificent. The hotel is surrounded by old houses, some still derelict, which adds to the charm, but the real highlight is the sea and the rugged coastline. The views - especially at sunset - were absolutely stunning, creating a peaceful and almost magical atmosphere.
The indoor pool was on the smaller side but was heated and never too busy when we used it. There were only three loungers, which might be an issue in high season, but we found it very relaxing.
Room (Presidential Suite)
We booked the Presidential Suite, mainly for the panoramic views, the wood-burning stove, and the jacuzzi. While we knew in advance that it had two bedrooms (despite only two of us travelling), the layout was underwhelming. It was essentially two separate bedrooms with en-suite bathrooms on different levels. The jacuzzi bath was on the lower level, but there was no real living space - just a sofa and a small coffee table. There was no dining table or kitchenette, which we would have expected from a suite of this category. The space didn’t feel particularly ‘presidential’ in terms of comfort or amenities.
Service & Recognition
Given that we had booked the best (and most expensive) room in the hotel, we didn’t expect over-the-top treatment, but small gestures - like a welcome letter or a bottle of local wine - would have been appreciated (we did receive 4 small cookies though). There was no personal welcome from the duty or general manager, and given the hotel’s history and renovation, a short introduction to the property would have been a nice touch.
Restaurant
Breakfast was excellent—attentive service, a good selection of options for a small hotel, and an à la carte menu with freshly prepared dishes.
For dinner, we had the Valentine’s set menu, which featured six courses—five of them seafood. We love seafood, so this wasn’t an issue for us, and the quality and presentation were superb. The service was impeccable, and the sommelier was particularly outstanding - knowledgeable, passionate about local wines, and an absolute pleasure to interact with.
However, when we dined off the regular menu the next night, the experience wasn’t as strong. My grilled octopus was overcooked and rubbery, lacking flavour, while the beef cheeks were excessively salted to the point that I couldn’t finish them. The sauce was rich and aromatic, but the saltiness overwhelmed everything else.
The final bill was also unnecessarily confusing, with multiple items added and then deducted, making it unclear what we had actually been charged for.
Check-Out
This was the most disappointing part of our stay. We had arranged for an early taxi (around 5 AM) to catch a flight. When we arrived at reception, the staff member on duty didn’t speak English and simply showed me a handwritten note listing outstanding balances for the departing guests. We paid, but when I asked for a receipt, he reacted in a way that was both uncomfortable and, for some, might have felt confrontational-pointing at me and speaking in Greek as if I had asked for something completely unreasonable.
After we left, I emailed the hotel requesting the bill, which they sent with an apology. However, the whole situation could have been easily avoided if:
(a) they had informed us the night before that there would be no English-speaking staff in the morning and invited us to settle the bill in advance;
(b) they had simply slipped the bill under our door with a polite note; or
(c) they had prepared the bill so the morning staff member could hand it to us once we had paid.
Overall
We were really excited about this stay, and in many ways, we did enjoy it - particularly the location, the stunning natural and urban surroundings, and the beautifully designed property. However, the Presidential Suite didn’t fully meet expectations, and service - especially at check-out - fell short. Given the high-end positioning of the hotel, a little more attention to detail in these areas would make a significant difference.
Comment: 11 Jan 2025
Stayed in: Jan 2025
Comment: 5 Dec 2024
Stayed in: Nov 2024
Excellent in overall quality, hotel design, staff, cuisine and location.
Comment: 12 Nov 2024
Stayed in: Nov 2024
Unique place in Chania
Location
19-25 Vivilaki, Chania, 73133, Greece|1.55 km from Old Venetian Harbour
10 things to dowithin 1.55 km
Transportationwithin 1.55 km
Airportwithin 10.20 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Coronavirus (COVID-19) PCR tests are available at this property at no extra charge for those exhibiting symptoms consistent with the virus and have been confirmed by an accredited doctor. Please inform The Tanneries Hotel & Spa - a Member of Design Hotels in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.