Hotel Jezero
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
WiFi
Parking
Fitness Center
Spa
24-hour Front Desk Service
Restaurant
More about Hotel Jezero
Hotel Jezero
Hotel Jezero is located in the very heart of the Plitvice Lakes National Park, only 984 feet from the largest lake, Kozjak. The hotel offers rooms and suites, 2 restaurants and spa and wellness center.
Ratings and reviews
Cleanliness3.5
Location4.5
Service3.5
Rooms3.0
Value3.5
Sleep quality3.5
Traveler reviews
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Mentioned by travelers
Comment: Jan 9, 2025
Stayed in: Jan 2025
A fabulous location close to the park entry which was fabulous to be able to leave the car in the car park and walk 100m to buy tickets and head down to the boat. It is a very large hotel and is easy yo locate and drive into off the main road. Our room was comfortable and clean. It was a little noisy when other patrons used their shower/baths. In room 214A the plumbing was quite noisy. Breakfast was good with plenty of choice and the cooked food was tasty. It was nice to complete the walk and be in a warm, comfortable room within 100m.
Solo traveler
Comment: Jan 5, 2025
Stayed in: Jan 2025
Disappointing Reception Service and Unreliable Transfer
The room and breakfast were quite ordinary, and I have no complaints about them. However, the service at the reception desk left me disappointed.
A day before my departure, I asked where the bus stop was. Instead of providing an explanation, a young man insisted that I use their transfer service. He made a note in his records, specifying the time I needed to be picked up from the hotel.
The next day, 15 minutes before the scheduled time, I approached the reception desk to remind them about me. I was reassured that everything was fine. However, at the agreed time, there was no transfer.
The receptionist called the driver and informed me that he would arrive in a minute. Fifteen minutes later, when he still hadn’t shown up, I asked for help resolving the situation. The young lady at the reception replied that she hadn’t personally promised me anything and that they only had one driver.
I don’t understand why they insist on promoting a service they can’t deliver, and why the reception staff believe they’re not responsible for promises made by the hotel. I would have walked to the bus stop myself if they had informed me from the start that they were having issues with the transfer.
A day before my departure, I asked where the bus stop was. Instead of providing an explanation, a young man insisted that I use their transfer service. He made a note in his records, specifying the time I needed to be picked up from the hotel.
The next day, 15 minutes before the scheduled time, I approached the reception desk to remind them about me. I was reassured that everything was fine. However, at the agreed time, there was no transfer.
The receptionist called the driver and informed me that he would arrive in a minute. Fifteen minutes later, when he still hadn’t shown up, I asked for help resolving the situation. The young lady at the reception replied that she hadn’t personally promised me anything and that they only had one driver.
I don’t understand why they insist on promoting a service they can’t deliver, and why the reception staff believe they’re not responsible for promises made by the hotel. I would have walked to the bus stop myself if they had informed me from the start that they were having issues with the transfer.
Hotel response
Comment: January 21
Dear Ekaterina,
thank you for sharing your feedback. We’re glad to hear that you were satisfied with the room and breakfast. However, we sincerely apologize for the confusion and frustration you experienced with our transfer service.
We will address this issue with our reception and transportation teams to ensure better communication and reliability in the future. Our guests' comfort and satisfaction are our top priorities, and we will work to improve our services to avoid situations like this.
We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide a much better experience.
Until next time, we send Kind regards. Hotel Jezero
thank you for sharing your feedback. We’re glad to hear that you were satisfied with the room and breakfast. However, we sincerely apologize for the confusion and frustration you experienced with our transfer service.
We will address this issue with our reception and transportation teams to ensure better communication and reliability in the future. Our guests' comfort and satisfaction are our top priorities, and we will work to improve our services to avoid situations like this.
We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide a much better experience.
Until next time, we send Kind regards. Hotel Jezero
Couple
Comment: Dec 29, 2024
Stayed in: Dec 2024
Warm welcome, restaurant very bad experience.
Hotel staff welcomed us great, for that it would go 5*. Everything was great till we went for dinner in their restaurant.
For dinner I ordered stuffed veal and on first it looked ok but for price they charge you would expect more decorations on plate.
Veal was tough, gnoochi was cold and unfortunatelly veal was raw, not cooked. When waiter asked what is wrong she just joked about it and asked us for pancakes and told it is prize for us because of veal.
Wouldn't tell it is prize but appology for very bad service and food.
For dinner I ordered stuffed veal and on first it looked ok but for price they charge you would expect more decorations on plate.
Veal was tough, gnoochi was cold and unfortunatelly veal was raw, not cooked. When waiter asked what is wrong she just joked about it and asked us for pancakes and told it is prize for us because of veal.
Wouldn't tell it is prize but appology for very bad service and food.
Hotel response
Comment: January 21
Dear Guest, thank you for your kind words about our staff and the warm welcome you received, it’s great to know that made a positive impression!
We sincerely apologize for the disappointing dining experience you had. We take your feedback seriously and will communicate the issues with our kitchen and restaurant team to prevent this from happening again. Our goal is to provide high quality food and service, and it seems we missed the mark during your visit. We appreciate your comments and hope to have the chance to welcome you again in the future. Until next time we send kind regards. Hotel Jezero
We sincerely apologize for the disappointing dining experience you had. We take your feedback seriously and will communicate the issues with our kitchen and restaurant team to prevent this from happening again. Our goal is to provide high quality food and service, and it seems we missed the mark during your visit. We appreciate your comments and hope to have the chance to welcome you again in the future. Until next time we send kind regards. Hotel Jezero
Family traveler
US
Comment: Dec 27, 2024
Stayed in: Dec 2024
Good location, pleasant, helpful staff.
After some of the reviews, I wasn’t sure I’d be happy but our family had three rooms and we found the hotel to be most accommodating and pleasant. The room was large and we looked out onto a forest of snow loaded trees. We suspect they often accommodate tours so they did have some firm policies:2:00 is check in—-even when there really didn’t seem to be a hoard of guests and checkout is 11:00 but we did get to keep 1 room an extra hour. There were many seating, lounging, areas, a sauna and soaking area. They offered to make a reservation at a nearby restaurant for dinner that we wanted to try. We usually enjoy breakfasts in large hotels but would only rate this one okay——maybe because it was a slow, winter time—-not amazing or fresh. Great location near Entrance 1. Would we return—-sure but eat a big dinner so you can handle the breakfast.
Hotel response
Comment: January 21
Dear Charles, thank you for sharing your experience with us! We’re so glad to hear that you and your family had an enjoyable stay and appreciated the large rooms, beautiful views, and amenities like the sauna and lounging areas.
We also appreciate your understanding of our policies regarding check-in and check-out times. We strive to make our guests as comfortable as possible and are happy that we could accommodate your request for an extra hour in one room.
We would be thrilled to welcome you back on your next visit!
Best regards, hotel Jezero
We also appreciate your understanding of our policies regarding check-in and check-out times. We strive to make our guests as comfortable as possible and are happy that we could accommodate your request for an extra hour in one room.
We would be thrilled to welcome you back on your next visit!
Best regards, hotel Jezero
Couple
Comment: May 6, 2024
An excellent geographical location
The big plus of this hotel: its geographical location 5 minutes walk from entrance no. 2 and the fact that parking is free.
The rooms, on the other hand, have not been renovated since the 70s and the lake view which should have existed originally has become a forest view because the trees have grown.
On the other hand, it is a concert of birds from morning to evening and it is very pleasant.
Very decent à la carte restaurant.
Factory-style breakfast among groups of tourists.
The rooms, on the other hand, have not been renovated since the 70s and the lake view which should have existed originally has become a forest view because the trees have grown.
On the other hand, it is a concert of birds from morning to evening and it is very pleasant.
Very decent à la carte restaurant.
Factory-style breakfast among groups of tourists.
Hotel response
Comment: May 14
Dear Jeanfran, thank you for choosing hotel Jezero and for sharing your experience with us. While we are happy to hear you were satisfied with location. We value every comment from our guests and use them to constantly strive to improve our guests experience. Warm regards, hotel Jezero Management
Excellent location
Josipa Jovića 19, Jezerce, 53231, Croatia|1.08 km from Veliki prštavac
10 things to dowithin 0.29 km
1.08 km
0.75 km
1.52 km
2.25 km
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
1 year old and under
Children can use extra beds for free.
17 years old and under
Children can use extra beds for an additional charge of EUR 50.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast options
Continental breakfast.
Breakfast price
Please contact hotel for price information.
The hotel accepts the following payment methods:
Cash
Hotel Jezero: FAQs
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